The due date for all regular bills should be twenty-one (21) days or the third (3rd) Friday after the billing date.
The Utility Delinquent Notice will be issued for all accounts that remain outstanding for 21 days or more. Our current late fee is $15.
This notice also notes the disconnection date should the bill not be paid.
The Meter Readers deliver the “Disconnection and Final Notice” on the forty-fifth (45) day or seventh (7th) Monday following the billing date.
Customers with delinquent accounts must pay their total balance due by 9 a.m. on the morning following the day they receive a “Disconnection and Final Notice”.
Once service is disconnected, a $40 reconnection charge is added to the account.
To restore service the unpaid balance, including late fee and reconnection charge must be paid in full.
What do I do if my water has been turned off?
Please contact the Finance Department at 301-809-3016 to discuss actions needed to have your service restored. The Finance Department can be reached between 8:30 a.m and 5 p.m., Monday through Friday. Service can be restored between 8:30 a.m. and 3:30 p.m, Monday through Friday. Service will not be restored between the hours of 3:30 p.m. and 8:30 a.m. or on any Saturday, Sunday or holiday.
If payment is not received by the due date and the account is scheduled to be turned off, a $40 reconnection fee is charged. The total outstanding balance, including the reconnection fee, must be paid to have service restored.