Late Billings

The due date for all regular bills should be twenty-one (21) days or the third (3^rd) Friday after the billing date.

The Utility Delinquent Notice will be issued for all accounts that remain outstanding for 21 days or more. Our current late fee is $15.

This notice also notes the disconnection date should the bill not be paid.

Disconnection

The Meter Readers deliver the “Disconnection and Final Notice” on the forty-fifth (45) day or seventh (7^th) Monday following the billing date.

Customers with delinquent accounts must pay their total balance due by 9 a.m. on the morning following the day they receive a “Disconnection and Final Notice”.

Once service is disconnected, a $40 reconnection charge is added to the account.

To restore service the unpaid balance, including late fee and reconnection charge must be paid in full.

What do I do if my water has been turned off?

Please contact the Finance Department at 301-809-3016 to discuss actions needed to have your service restored. The Finance Department can be reached between 8:30 a.m and 5 p.m., Monday through Friday. Service can be restored between 8:30 a.m. and 3:30 p.m, Monday through Friday. Service will not be restored between the hours of 3:30 p.m. and 8:30 a.m. or on any Saturday, Sunday or holiday.

If payment is not received by the due date and the account is scheduled to be turned off, a $40 reconnection fee is charged. The total outstanding balance, including the reconnection fee, must be paid to have service restored.